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Payment Support
Questions about submitted payments, transaction hashes, payment allocation, donations, or account credit.
Start payment request →◆ SBC Member Support
Support that starts with understanding the issue.
One place for SBC members to report technical problems, follow their support requests, and receive clear responses. Our new support system is being built to research issues before they reach an administrator.
DEVELOPMENT PREVIEW — ticket buttons are intentionally inactive while we build the workflow.
How can we help?
Choose the area that best matches what you need help with.
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Account & Membership
Help with your SBC account, membership status, account access, or information connected to your membership.
Start account request →◇
Programs & SBCEDU
Questions involving SBCEDU, Goodwill, the Pilot Program, Priority Board, or another SBC community program.
Start program request →What happens after you submit?
The new system is designed to gather the right information first, research the issue, and keep the complete support history together.
01
Tell us the issue
Choose a category and provide the information needed to investigate it.
02
We research it
The support system reviews the request and available SBC system information.
03
Follow the resolution
Responses and status updates remain attached to your support ticket.
Keep support information private.
Do not post payment details, account information, identification documents, or other private support information in public community channels.
My Support Tickets
Your recent support requests will appear here after the ticket system is connected.
No open tickets
Your submitted requests will be shown here.
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